Your Personal Information is important to us
"Personal information" is information that identifies you or could identify you. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, transaction information and financial details.
The information we collect about you
Generally, only information you provide about yourself to JHN Travel Ltd directly will be collected, such as through enquiring about various products & services, making a booking on a JHN Travel Ltd website or identifying yourself when requesting information to be sent to you.
JHN Travel Ltd only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you. For example, when you fill out a contact form, we collect the details you enter to enable us to send information to you. When you answer questions about what you would like to see we keep this information so as to better serve you. If you do not provide the personal information we request from you for these purposes, we may not be able to carry on our business and provide our services to you.
Using & disclosing your personal information
JHN Travel Ltd will not use or disclose any specific personal information about you without your consent, other than for:
1. the main reason for which your have provided personal information (primary purpose);
2. a purpose which is related to the primary purpose and which you would reasonably expect us to use the information for; or
3. a purpose required, authorized or permitted by law.
JHN Travel Ltd recognize the trust you place in us when you give us personal information. For example, JHN Travel Ltd may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company (except those entities specified below) without your explicit consent.
Information and promotional emails
From time to time we will send you relevant information emails regarding products and services which you have previously registered your interest in. If you are receiving promotional information from JHN Travel Ltd and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence.
Storage & Security of your details
JHN Travel Ltd will take such steps as are reasonable to protect your personal information from unauthorized access or use, misuses, loss, modification or authorized disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. In addition, JHN Travel Ltd’ employees are obliged to respect the confidentiality of any personal information held by JHN Travel Ltd. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, JHN Travel Ltd will not be held responsible for events arising from unauthorized access to your personal information. We encourage you to play an important role in keeping your personal information secure.
Accessing, changing & deleting information we keep about you
Your trust in JHN Travel Ltd is very important to us. If at any time you want to know exactly what personal information we are holding about you or update any information at any particular time, please email us at email@example.com and we will respond to your request within a reasonable period. We will allow you access unless we consider that there is a sound reason to withhold the information. If we refuse to provide you with access or correct the personal information we hold about you, we will provide reasons for such refusal. If JHN Travel Ltd and you disagree on whether the information is accurate, complete and up-to-date, you can make a statement about the requested changes and we will attach this statement to our records.
How we handle email
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by our JHN Travel Ltd employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.
If you have a complaint regarding the way in which your personal information is being handled by JHN Travel Ltd, please contact us immediately and we will try to resolve the issue.
How to contact us